Almaty International Airport (ALA)

Common Complaints

• Overcrowding and Disorganization: Many areas, especially the domestic terminal and common waiting areas, are frequently described as too small, crowded, and disorganised, leading to a chaotic experience with insufficient seating.
• Poor Signage: Travelers often struggle with unclear signage, particularly when transferring between domestic arrivals and international departures.
• Subpar Facilities and Cleanliness: General facilities are often considered basic and limited. Toilets are frequently criticized for poor cleanliness.
• Limited and Overpriced Food & Beverage Options: The selection of food and drinks is often described as small, overpriced, and of low quality. There is also a notable lack of free drinking water.
• Ineffective Business Lounges: Business lounges are often criticized for being small, poorly ventilated, and even charging for basic amenities like water.
• Security and Immigration Wait Times: While immigration can sometimes be swift, long security lines and general disorganization at checkpoints are a recurring issue, with estimated security wait times around 26-30 minutes.
• Baggage Handling: Delays in luggage arrival have been a persistent issue for some travelers.

Almaty International Airport appears to be in a state of transition, with improvements evident in the new international terminal. However, the overall passenger experience is still significantly hampered by issues stemming from a lack of space, outdated facilities, and operational inefficiencies. Travelers are advised to anticipate crowds, limited amenities, and potential delays, especially in the domestic areas, and consider private transfers or ride-hailing apps for reliable airport transportation.