Francisco Bangoy International Airport (DVO)

Common Complaints

• Insufficient Seating: A recurring issue is the lack of adequate seating in waiting areas, particularly during peak hours and for domestic flights, forcing many passengers to stand.
• Limited Food and Shopping Options: Travelers frequently lament the scarce and limited variety of food and retail establishments, especially beyond basic snacks and before immigration.
• Slow Check-in and Baggage Lines (International): While domestic check-in can be efficient, lines for baggage check-in (both domestic and international) are often slow.
• Poorly Maintained Facilities/Cleanliness Issues: Concerns include unreliable WiFi, non-functioning air conditioning in some areas, and comfort rooms (restrooms) not being well-maintained due to high passenger volume. One review also noted a leaking roof.
• Mandatory Terminal Fee: International travelers report a terminal fee (around PHP 786) that often requires cash payment, with no option for credit card, leading to frustration given the perceived substandard facilities.
• Rude Immigration Officers: At least one review specifically mentioned rude immigration officers.
• Transportation Challenges: While taxis are available, public transport options like buses and jeepneys may not be ideal for travelers with significant luggage.

In summary, Francisco Bangoy International Airport is seen as functional and has seen growth in passenger traffic and routes. However, a significant number of travelers express dissatisfaction with its current infrastructure, particularly the lack of seating, limited amenities, and occasional issues with cleanliness and facility maintenance, which detract from its international airport designation.