General Rafael Buelna International Airport (MZT)

Common Complaints

• Limited Food Options Airside: There are few food options past security, with Carl's Jr. frequently mentioned as the main choice, leading many to recommend eating beforehand.
• Lack of Public Transportation: A common complaint is the absence of public bus service directly from the airport to the central bus station or main tourist areas, with travelers relying on taxis or private shuttles.
• Aggressive Timeshare Salespeople: Upon arrival, travelers frequently encounter persistent timeshare salespeople, which can be an overwhelming experience.
• Small and Slow Baggage Claim: The baggage claim area is described as small with only one carousel, sometimes leading to delays as bags are unloaded by hand.
• Insufficient Charging Sockets: Some travelers have noted a lack of available electrical outlets for charging devices.
• OMA Lounge Value: The OMA Lounge is considered by some to be not worth the cost of entry unless access is free, due to limited food, drinks, and a small, potentially noisy space.

General Rafael Buelna International Airport offers a generally smooth experience for travelers, particularly for its quick processing times and professional staff. However, improvements in airside amenities and a more streamlined arrival experience free from timeshare pressure would significantly enhance overall traveler satisfaction.