Skopje International Airport (SKP)

Common Complaints

• Rude and unprofessional staff: A recurring complaint highlights issues with staff, including check-in agents and border police, being described as rude, aggressive, and unhelpful.
• Disorganized boarding processes: Some travelers, particularly those with priority boarding, have experienced disorganization and a lack of clear instructions, especially with low-cost carriers.
• Infrequent and unreliable public transport: The shuttle bus service to Skopje is inexpensive but not frequent, and tickets may need to be bought in advance. Taxis can be prone to overcharging, although a fixed rate of €25 to the city center is mentioned.
• High prices for food and parking: On-site food and beverage options are considered airport standard but expensive compared to city prices. Official airport parking is also noted as costly, leading some to seek cheaper off-site alternatives like Park&Fly.
• Potentially long wait times at security/passport control: With only two security lanes and necessary passport control for all international flights (Macedonia is not in the EU/Schengen), queues can become long during peak hours. Current estimates for security are around 11-27 minutes and immigration 8-9 minutes.
• Lack of drinking water fountains: There are no free drinking water stations in departures, requiring passengers to purchase bottled water.

Overall, Skopje International Airport is generally viewed as a functional and modern facility for its size, offering a generally smooth experience when not overcrowded. However, improvements in customer service from staff and more reliable/affordable ground transportation are frequently cited as areas needing attention.