Esenboğa International Airport (ESB)

Common Complaints

• Expensive Food and Drinks: A recurring complaint among travelers is the high cost of food and beverages available within the airport terminals.
• Limited/Tricky Wi-Fi Access: While Wi-Fi is available, it can be restrictive, with some reports of limited free usage (e.g., 2 hours per week) and requirements for a Turkish phone number or a physical kiosk for access.
• Uncomfortable Seating/Lack of Designated Sleeping Areas: Travelers on long layovers or those attempting to sleep in the airport have noted that the seating can be hard, and there are no dedicated sleeping areas or quiet zones, which impacts comfort.
• Expensive Parking and Transportation Options: Airport parking is often deemed expensive and, in some cases, complicated to navigate. While public transport via Havaş Airport Shuttle and municipal bus line 442 exists, taxis and private transfers can be costly, and a planned metro connection is not yet operational.
• Unclear Signage for International/Domestic Arrivals (for transfers): One specific concern raised is potentially unclear signage distinguishing between domestic and international arrivals, which can lead to confusion, particularly for passengers transferring through Istanbul.

Overall, Esenboğa International Airport provides a generally positive and efficient travel experience, particularly noted for its modern facilities and smooth security processes. While improvements in Wi-Fi access, more comfortable resting areas, and more affordable food and parking options would enhance traveler satisfaction, it remains a well-regarded airport for reaching Turkey's capital.