Geneva Cointrin International Airport (GVA)

Common Complaints

• Security and Immigration Wait Times: This is a recurring major complaint, with reports of "ludicrously long queues" for non-EU passport holders, sometimes exceeding an hour. The airport's efficiency in these areas is often rated lower than other airports. There are concerns that new Schengen entry systems implemented in November 2024 may further increase wait times.
• Outdated and Cramped Facilities: Many reviews describe the airport as cramped, outdated, and poorly designed, especially Terminal 2, which some liken to a bus shelter. Passengers report insufficient seating, lack of power outlets, and a general sense of overcrowding.
• Poor Signage and Layout: Some travelers find the airport's layout confusing and signage inadequate, leading to difficulty in finding their way around.
• Expensive and Limited Services/Food Options: Food and beverage options are often described as expensive and unimpressive, with limited choices beyond security.
• Staff Unhelpfulness/Rudeness: Several reviews mention unhelpful, overwhelmed, or even rude staff, particularly at passport control and gates. Language barriers with a perceived emphasis on French have also been noted.
• Baggage Handling Issues: Instances of broken baggage carousels and delayed baggage delivery have been reported.
• Nighttime Closure: The airport closes from midnight to 4 am, with no airside access, which can be problematic for overnight travelers.

Overall, while Geneva Cointrin International Airport offers excellent public transportation links and generally good cleanliness, its growth has seemingly outpaced its infrastructure and staffing, leading to significant frustrations with long wait times, particularly at security and immigration, and a perception of outdated facilities and inconsistent service quality. Travelers should prepare for potential delays, especially during peak travel periods, and consider using available fast-track options if time is critical.