Bucharest Henri Coandă International Airport (OTP)

Common Complaints

• Crowding and Lack of Seating: The airport is frequently described as overcrowded, with insufficient seating at gates and in waiting areas, forcing passengers to sit on floors.
• Poor Terminal Facilities and Cleanliness: Toilets are often reported as dirty, smelly, and lacking basic supplies like toilet paper. There's a notable lack of free drinking water stations, with travelers forced to buy expensive bottled water.
• Non-existent or Unreliable Wi-Fi and Power Outlets: Many travelers complain about the lack of a reliable, airport-wide Wi-Fi network, and a severe shortage of functioning power outlets for charging devices.
• Security and Immigration Wait Times: Passengers frequently experience long and disorganized queues at security checks and passport control, sometimes taking 30-55 minutes or more, even after Schengen integration.
• Rude and Unhelpful Staff: Numerous reviews mention rude, unprofessional, and indifferent airport staff, particularly at security and customer service.
• Overpriced Food and Retail: Food and drinks are often cited as ridiculously expensive.
• Inefficient Transportation Connections (at times): While taxis are available and can be reasonably priced, the train to Gara de Nord runs every 40 minutes and might be too tight for quick connections, and buses can get stuck in traffic. Finding the Uber lot can also be challenging.

Overall, Bucharest Henri Coandă International Airport presents a challenging experience for many travelers, characterized by significant operational inefficiencies and inadequate passenger amenities, despite its status as Romania's busiest airport and ongoing efforts to modernize. Travelers are advised to arrive early, manage expectations regarding facilities, and be prepared for potential delays and discomfort.