Pisa International Airport (PSA)

Common Complaints

• Severe Overcrowding & Lack of Seating: The most pervasive complaint is that the airport is far too small for the volume of travelers it handles, resulting in extreme overcrowding and a critical lack of seating, forcing many to sit on floors or stairs.
• Filthy and Inadequate Facilities: Toilets are frequently described as disgusting, smelly, and often out of order, reflecting a general issue with terminal cleanliness. There's also a lack of amenities like drinking water fountains.
• Long Security and Immigration Queues: Travelers report excessively long wait times for security checks and passport control, sometimes taking hours, even extending outside the terminal. Passport control often operates with only one or two desks open.
• Poor Organization and Rude Staff: Many reviews highlight poor organization, confusing signage, and unhelpful, rude, or incompetent staff across various airport functions.
• Overnight Closure: A significant issue for those with early flights or late arrivals is that the airport reportedly closes between 2:00 AM and 4:00 AM, forcing all passengers, including families, outside without shelter.
• Limited and Overpriced Food Options: The available food and beverage options are often described as limited, expensive, and accompanied by long queues.
• Car Rental Logistics: Issues with poor signage for car rental returns, infrequent shuttles from rental depots, and a lack of baggage trolleys at car hire areas are commonly reported.

Overall, Pisa International Airport is largely viewed as an outdated and undersized facility struggling to cope with modern passenger traffic, leading to a highly stressful and unpleasant experience for most travelers. If possible, many recommend avoiding the airport or allowing significant extra time for all processes.