Verona Villafranca Valerio Catullo Airport (VRN)

Common Complaints

• Overcrowding and Limited Seating: A recurring complaint highlights severe overcrowding and an extreme lack of seating, especially in departure lounges and at gates, leading to congestion and discomfort.
• Slow Security and Check-in: Many passengers report long queues and slow processing times for both check-in and security, often attributed to understaffing or poor line management. Current security wait times are estimated at 28 minutes.
• Poor Terminal Facilities and Cleanliness: Numerous reviews mention dirty and poorly maintained toilets, overflowing bins, and a general lack of cleanliness throughout the terminal. The duty-free area is described as small and expensive, with very limited and costly food and beverage options.
• Rude and Unhelpful Staff: Several recent accounts detail experiences with staff members who are described as rude, dismissive, or unhelpful at various points of contact, including check-in and security.
• Lack of Amenities: Other complaints include a shortage of charging stations, inconsistent or absent Wi-Fi, and limited clear signage or information, particularly for arriving passengers.
• Baggage Handling Issues: Some travelers have experienced long waits for luggage and convoluted processes for paying excess baggage fees, sometimes involving multiple queues.

Given the recurring issues with overcrowding, efficiency, and staff demeanor, Verona Airport often provides a frustrating experience, particularly during busy travel periods. While it offers good transportation links to Verona and the surrounding areas, travelers should prepare for potential delays and limited amenities.