Catania-Fontanarossa Airport (CTA)

Common Complaints

• Severe Lack of Seating: A pervasive complaint is the extreme shortage of seating, forcing many passengers to sit on the floor, especially in departure areas after security.
• Poor Cleanliness and Disgusting Toilets: The cleanliness of the terminal, particularly restrooms, is frequently criticized, with many describing them as "filthy," "disgusting," and often lacking basic supplies like toilet paper.
• Overcrowding and Inadequate Space: The airport, especially Terminal A, is consistently described as overcrowded and chaotic, struggling to handle the volume of passengers and flights, particularly during peak seasons.
• Long Security and Immigration Wait Times for Departures: While arrivals may be smooth, departures frequently face extended queues at security and passport control, with staff sometimes perceived as rude or bureaucratic. Current estimates indicate security wait times around 26 minutes and passport control around 8 minutes, though actual experiences vary greatly.
• Limited and Overpriced Food and Amenities: Travelers report a scarcity of food and beverage options, with existing choices often described as overpriced and of poor quality. Wi-Fi connectivity is also often unreliable or non-existent.
• Inadequate Lounge Facilities: The airport lounge is often deemed to be small, overcrowded, and offering limited selections.

Overall, while Catania-Fontanarossa Airport serves as a vital gateway to Sicily, its current infrastructure appears overwhelmed by passenger volume, leading to a generally poor and often frustrating experience for departing travelers due to overcrowding, lack of amenities, and cleanliness issues. Travelers are advised to arrive well in advance, especially during peak times, and manage expectations regarding comfort and facilities.