Thessaloniki Macedonia International Airport (SKG)

Common Complaints

• Rude or Unhelpful Staff: Numerous complaints cite poorly trained, rude, or unhelpful staff, particularly at immigration and check-in.
• Lack of Power Outlets: A significant and recurring complaint is the scarcity of power outlets throughout the terminal.
• High Prices for Food and Water: Food and especially water prices are considered "absolutely insane" and "unreasonable" by many travelers, with a bottle of water costing close to €6.
• Disorganized Check-in/Bag Drop: Some describe the check-in and bag drop process as disorganized, with long queues and confusion, especially during peak times.
• Bus Boarding Only: All arrivals and departures involve bus boarding as there are no jet bridges, which can be an inconvenience.
• Terminal Size and Crowding (Peak Season): While some find the airport not overcrowded even in summer, others express concern that the terminal size may be an issue during peak seasons.
• Limited Seating/Comfort for Overnight Stays: Seating can be metal and armrest-free, making overnight stays uncomfortable. Dedicated sleeping areas are lacking.
• Parking Issues: Parking is described as sometimes disorganized, with narrow passages and potential for getting stuck, and payment machine issues have been reported in the past.

Thessaloniki Airport has made strides in cleanliness and offers some good amenities like duty-free shopping and efficient security during quieter periods. However, traveler experience is significantly hampered by inconsistent staff professionalism, a severe lack of power outlets, and exceptionally high prices for basic refreshments. Improvements in these areas would greatly enhance overall traveler satisfaction.