Kos Airport (KGS)

Common Complaints

• Severe Overcrowding and Long Queues: A recurring complaint is the "horrendous" and "unreasonable" wait times, with long queues frequently extending outside the terminal for check-in, security, and passport control.
• Inadequate and Unclean Facilities: The airport is often described as having insufficient seating in the departure lounge, making it cramped and uncomfortable, with many resorting to sitting on the floor. Toilets are frequently reported as dirty, lacking basic necessities like toilet paper, soap, or hot water, and generally unhygienic.
• Poor Organization and Staff Issues: Passengers consistently highlight a lack of organization, understaffed check-in desks, and a chaotic atmosphere. There's also a noted absence of clear information displays after security, leading to confusion, and some report unhelpful or rude staff behavior.
• Limited and Expensive Airside Amenities: Beyond security, options for food and drink are scarce, often expensive, and of poor quality, with inadequate seating in these areas.
• Unreliable Taxi Services: There are numerous reports of taxi drivers at the airport engaging in scams, overcharging, refusing to use meters, and exhibiting aggressive behavior towards passengers.

Overall, despite the opening of a new terminal, recent traveler experiences at Kos Airport often describe a challenging environment, particularly during departure, characterized by significant overcrowding, poor facilities, and a lack of efficient organization. Travelers should prepare for potential delays and discomfort.