EuroAirport Basel–Mulhouse–Freiburg (BSL)

Common Complaints

• Arrival Passport Control: Consistently described as a major hassle, disorganized, severely understaffed, and often leading to waiting times exceeding 30 minutes, sometimes much longer. This remains a significant and long-standing issue.
• Terminal Seating and Comfort: A pervasive complaint is the lack of comfortable seating, with many passengers reporting having to sit on the floor due to armrests preventing reclining and insufficient seating availability.
• Cleanliness and Hygiene: Recent reviews indicate that the airport can be "filthy" and "unhygienic," with issues noted in public toilets.
• Staff Attitude: Numerous travelers report rude and unfriendly staff, particularly immigration officers, with some instances of poor communication and unhelpful service.
• Food and Beverage Options: The selection is often found to be limited, overpriced, and sometimes unavailable or of poor quality.
• Power Outlets: Charging opportunities for phones and other devices are sorely lacking.
• Security Wait Times: While the airport reports moderate wait times in 2025, some traveler accounts mention inconsistent security wait times, with potential for long queues, especially if understaffed.
• Overnight Stays: Travelers attempting to sleep overnight report very low comfort, with people sleeping on the floor and issues with homeless individuals impacting the environment.

Overall, EuroAirport BSL is often viewed as a convenient regional airport for departures when operations run smoothly, especially benefiting from its excellent lounge and public transport links. However, the consistently poor experience with arriving passport control, inadequate seating, and issues with cleanliness and staff attitude significantly detract from the overall traveler satisfaction, making it a potentially frustrating experience for many, particularly on arrival.