Zagreb Franjo Tuđman International Airport (ZAG)

Common Complaints

• Long Security and Immigration Wait Times: A frequent and significant complaint revolves around inconsistent and often long queues at security checks and passport control, with travelers reporting only one or two lines open during busy periods, leading to stress and missed flights.
• Uncomfortable and Limited Seating: Many reviewers highlight the prevalence of bare metal, unpadded seats and an insufficient number of seating areas, particularly in pre-security zones and during peak hours.
• Poor Staff Attitude and Customer Service: Numerous reviews mention unhelpful, rude, or disengaged airport staff, from check-in to security, indicating a lack of customer focus.
• Overpriced and Limited Food/Drink Options: Travelers consistently criticize the high prices and often poor quality or limited selection of food and beverages available at the airport's cafes, pubs, and restaurants.
• Subpar Restroom Maintenance and Lack of Water Fountains: Some passengers report smelly and poorly maintained toilets. There are also complaints about non-functional or absent water fountains, especially before security.
• Issues with Taxi/Ride-Share Services: While options exist, taxis can be perceived as overpriced or a "rip-off," and Uber/Bolt drivers may not be able to pick up directly at the terminal due to high parking fees, requiring passengers to walk.

In summary, Zagreb Franjo Tuđman International Airport presents a modern facade with convenient basics like free Wi-Fi and diverse transport links. However, the traveler experience is often marred by operational bottlenecks, particularly concerning security and immigration efficiency, coupled with a perceived lack of comfort and value in its amenities and customer interactions.