Pula Airport (PUY)

Common Complaints

• Overcrowding and Long Security/Check-in Queues: This is a major and frequent complaint, especially during peak times when multiple flights depart concurrently. Passengers report chaotic scenes and wait times of up to 90 minutes for security and passport control, with security wait times recently estimated at around 27 minutes. The airport's small size struggles to handle the volume, leading to a poor experience.
• Limited Seating and Amenities: The departure lounge and airside areas are often described as having insufficient seating, with many passengers forced to sit on the floor. Food and retail options are scarce and can be expensive, with a lack of variety after security.
• High Parking and Taxi Costs: Official airport parking can be very expensive, with some reporting a cost of €24 for one day. Taxi fares to the city center are also considered costly by many.
• Staff Issues: While some staff are praised, other experiences mention unhelpful, unsmiling, or officious staff, particularly when dealing with delays or assisting families with young children or those with reduced mobility.
• Poor Air Conditioning: Some areas, like the domestic departure gate, have been noted for lacking adequate air conditioning during summer months.
• Outdated Systems and Lack of Information: Travelers have reported issues with flight delay announcements, unreliable gate information displays, and outdated check-in and boarding processes.
• Lack of Baby Facilities/Assistance for Families: Some reviews highlight a lack of accessible baby changing facilities or assistance for parents traveling with pushchairs, especially when needing to navigate stairs to board planes. (While some baby care facilities are noted, the overall experience can be challenging).

In summary, Pula Airport offers a generally efficient experience for arrivals but frequently falls short during departures, particularly during busy periods. Travelers should arrive well in advance for their departing flights, especially during peak season, due to potential long queues and limited amenities.