Syracuse Hancock International Airport (SYR)

Common Complaints

• TSA Wait Times: Security lines can be painfully slow and unorganized during peak periods, especially early mornings and holidays, leading some travelers to miss flights. While usually efficient, some advise arriving 2-3 hours early.
• Limited Food and Shopping Options: The selection of dining and retail establishments is often described as limited, particularly after hours when only vending machines are available. However, there are plans for expansion to include more quick-serve options.
• Outdated Gate Areas and Signage: Some travelers find the gate areas to be somewhat outdated and shopworn. Following recent renovations that consolidated TSA checkpoints, some signage has been criticized for leading to confusion.
• Baggage Claim Delays: There have been reports of significant wait times (over an hour) at baggage claim.
• Lack of Public Transportation: Direct public transportation into Syracuse from the airport is generally noted as unavailable, leaving taxis as the primary option, though many nearby hotels offer shuttle services.

Overall, Syracuse Hancock International Airport is often seen as a manageable and generally welcoming airport for a regional hub, with ongoing efforts to improve facilities. Travelers are advised to be mindful of potential TSA delays during busy times and plan for limited post-security amenities, particularly outside of peak hours.