Sacramento International Airport (SMF)

Common Complaints

• Parking Availability and Shuttle Service: This is a major and frequent complaint, with reports of parking garages often being full and a lack of functioning signs indicating available spots. The economy parking shuttle service is described as having significantly long wait times (up to 20 minutes or more) and being overcrowded, causing frustration and potential delays.
• Rental Car Shuttle Inconvenience: The rental car shuttle service is also criticized for long waits and inconvenient drop-off locations, requiring travelers to drag bags across lots.
• Limited Pre-Security Food Options: Travelers note that there are very few dining options available before security, which can be inconvenient for those arriving early or waiting for departing passengers.
• Terminal Cleanliness and Noise: Some reviews mention "disgustingly dirty waiting areas" at gates, particularly in Terminal B, and loud music in boarding areas.
• Rude Traffic Operations Staff: Some older reviews point to consistently rude and aggressive traffic operations staff.

Overall, Sacramento International Airport is generally well-regarded for its modern infrastructure and efficient security process, offering a convenient travel experience for many. However, significant issues with parking capacity and the reliability of shuttle services are increasingly impacting traveler satisfaction, particularly during peak travel periods. Travelers should plan extra time for parking and transportation, especially when flying out of SMF.