San Diego International Airport (SAN)

Common Complaints

• Severe Lack of Seating: A pervasive and significant complaint, particularly in the older Terminal 1 (before renovation) and sometimes Terminal 2, forcing passengers to sit on floors due to insufficient gate area seating.
• Overcrowding and Congestion: Many areas, especially in the older Terminal 1 and Southwest terminal, are described as "small and crowded," making movement slow and frustrating.
• Inconvenient Terminal Layout (Terminal 1): Travelers connecting through Terminal 1 often report the inconvenience of having to exit the secured area and re-enter through TSA to change gates.
• Construction Disruptions: Ongoing Terminal 1 construction has led to chaotic and stressful departure/arrival drop-off zones, with issues like unclear signage and unsafe parking practices.
• Inconsistent Security Experience: While TSA PreCheck generally reduces wait times, some travelers report instances of PreCheck lines being unexpectedly long or requiring standard screening procedures.
• Generic New Terminal Design: Despite its modernity, some find the interior of the new Terminal 1 to be "sterile and generic," lacking distinct San Diego character or design elements.
• Long Walking Distances (New Terminal 1): The new, expanded Terminal 1 means longer walks from gates to the exit and baggage claim.

Overall, San Diego International Airport presents a contrasting traveler experience. While the recent upgrades in Terminal 1 are greatly appreciated for improving space and amenities, significant issues like overcrowding and lack of adequate seating persist in other areas. Travelers should anticipate potentially challenging terminal navigation and security lines, especially during peak hours, but can generally rely on efficient off-airport parking and shuttle services.