Philadelphia International Airport (PHL)

Common Complaints

• Cleanliness and Maintenance: A recurring and prominent complaint is the lack of cleanliness throughout the airport, including dirty restrooms, soiled carpets, overflowing trash cans, and general disrepair in terminals. This issue has been consistently reported over time.
• Rude and Unhelpful Staff: Many travelers report encountering unfriendly, rude, and unhelpful airport, TSA, and airline staff. Some describe staff as screaming at passengers and exhibiting a general lack of customer service.
• Outdated Facilities and Amenities: Despite some renovations, many areas, especially older terminals, are perceived as outdated and run-down, with issues like broken outlets and non-functional phone charging stations.
• Security Wait Times and Customs Experience: While some report efficient security lines, others experience long wait times at security, particularly during peak hours, and at customs and immigration. International arrivals, in particular, have been criticized for long queues and surly immigration officers.
• High Food Prices: The cost of food is frequently mentioned as being extremely overpriced, even by airport standards.
• Parking and Arrivals Pickup: The arrivals pickup area can be chaotic, and the economy parking has been criticized. However, off-airport parking services with shuttle options receive positive reviews for convenience and service.

Overall, while Philadelphia International Airport offers convenient terminal connections, diverse dining, and good public transport links, it struggles significantly with cleanliness, staff attitude, and outdated facilities, leading to a generally low traveler satisfaction rating. Passengers frequently suggest arriving with ample time, especially for international flights, and managing expectations regarding the airport's overall condition.