Louis Armstrong New Orleans International Airport (MSY)

Common Complaints

• Inconsistent Security Wait Times: Travelers frequently report highly variable and sometimes very long security wait times, especially during peak hours, early mornings, holidays, and major local events.
• Challenging Transportation Access and Parking: The road infrastructure to and from the airport is a significant concern, with ongoing construction leading to congestion and delays. The offsite rental car facility also adds a 15-20 minute shuttle ride. Economy parking shuttles can be inconsistent and take longer routes to the terminal.
• Limited Seating and Amenities in Some Areas: Despite the new terminal, some areas, especially outside of immediate gate areas, are noted for insufficient seating. Some also feel it lacks modern conveniences or is not easily navigable for elderly or disabled travelers.
• Slow International Baggage Claim: While customs is often quick, waiting for checked luggage on international flights can be a prolonged process, often taking longer than the immigration itself.
• Limited Late-Night/Early-Morning Food Options: A common frustration is the lack of available food options between 8 PM and 5 AM.

Overall, Louis Armstrong New Orleans International Airport offers a modern and culturally vibrant experience once inside the terminal, particularly with its diverse dining and shopping. However, travelers should plan for potentially long security lines and be aware of ongoing road improvements that can impact transportation to and from the airport.