Minneapolis–Saint Paul International Airport / Wold–Chamberlain Field (MSP)

Common Complaints

• Security Wait Times & Customs/Immigration Experience: While domestic security wait times are generally manageable (averaging 8-25 minutes, but up to 50 minutes during peak hours), international arrivals have reported extremely long waits (2-3+ hours) at security and customs, with insufficient officers and a lack of assistance for connecting flights. Some experiences describe stringent and potentially inconsistent scrutiny during international re-entry.
• Staff Rudeness & Lack of Assistance: Multiple recent reviews cite instances of rude, unhelpful, and belittling staff, particularly concerning gate agents and cart drivers who refused assistance to travelers with tight connections.
• Terminal Navigation & Moving Walkways: The airport's large size can necessitate long walks, and travelers have reported non-operating moving walkways, contributing to difficulties for connections. Moving between terminals can be confusing for some, particularly when security checkpoints are closed at night.
• Parking & Traffic Management Issues: Complaints include alleged towing scams by night security in parking lots, and significant traffic congestion and unmanaged "quadruple parking" at arrivals/baggage claim, leading to safety concerns and frustration.

Overall, Minneapolis–Saint Paul International Airport excels in providing extensive facilities and a generally positive experience according to broad satisfaction surveys. However, individual reports suggest inconsistencies in staff professionalism, particularly challenging experiences for international arrivals, and areas for improvement in ground transportation and internal navigation assistance.