Hurghada International Airport (HRG)

Common Complaints

• Rude and Unprofessional Staff: A significant number of reviews highlight extremely rude, aggressive, unhelpful, and even racist staff behavior across various airport functions, including security, check-in, and passport control.
• Excessive and Disorganized Security Checks: Travelers report multiple, redundant, and often illogical security checks, leading to long wait times and a demeaning experience. Security staff are noted for shouting commands and inconsistent application of rules, sometimes confiscating items without clear explanation.
• Filthy Toilets and Bribery Attempts: Toilets are frequently described as extremely dirty, lacking basic supplies like toilet paper, and often have staff members demanding money for their use.
• Visa and Money Scams: Arriving passengers often encounter scams for overpriced visas, being pushed towards unofficial desks or being charged more for visas on arrival, with official desks only accepting cash.
• Lack of Organization and Information: Travelers report chaotic queuing systems, insufficient border guards, and a general lack of clear signage or communication, particularly regarding required forms and check-in procedures.
• Overpriced and Limited Amenities: Food and beverages are often described as seriously overpriced, and duty-free shops may have limited offerings or not accept credit cards. Free Wi-Fi is often limited (e.g., 15 minutes) and unreliable.
• Baggage Issues: Instances of staff rummaging through luggage and even money being stolen from wallets during security checks have been reported.

Overall, Hurghada International Airport frequently leaves travelers with a negative lasting impression due to significant operational inefficiencies, a perceived culture of bribery, and generally poor customer service. Travelers are advised to be prepared for multiple security checks, potential visa-related issues, and to carry small denominations of local currency or USD for potential demands for tips.