Addis Ababa Bole International Airport (ADD)

Common Complaints

• Rude and Disrespectful Staff: Many travelers report negative interactions with security personnel and immigration officials, describing them as unhelpful, apathetic, and at times, openly rude or disrespectful.
• Repeated Security Checks: A significant source of frustration is the requirement to undergo multiple security screenings, often including a final check at the gate where liquids purchased airside may be confiscated due to a lack of prior warning. This can lead to long queues and missed flights.
• Congestion and Lack of Seating: The airport can be extremely crowded, especially during peak hours and in gate areas, with insufficient seating for passengers.
• Overpriced and Low-Quality Amenities: While there are many eateries and duty-free shops, some travelers find the food to be overpriced and of low quality, and shopping options for domestic flights are reportedly non-existent.
• Inconsistent Cleanliness and Facilities: Although some areas are satisfactory, overall cleanliness is sometimes rated poorly compared to other airports, and issues like failing air conditioning and broken charging points are noted.
• Unorganized Transfer Buses: Transfer buses for connecting flights can be disorganized, with a lack of clear directions causing confusion for passengers.
• Taxi Scams: Travelers frequently report being overcharged by taxi drivers outside the airport, indicating a lack of regulation.

Overall, while Addis Ababa Bole International Airport is a major hub with modern expansions, the traveler experience is frequently marred by issues relating to staff conduct, security inefficiency, and passenger comfort, particularly for those not traveling in premium classes. Enhancements for business and connecting Ethiopian Airlines passengers stand out as positive aspects.