Fes Saïss International Airport (FEZ)

Common Complaints

• Overcrowding and Limited Seating: The terminal is often described as small and crowded, with a scarcity of comfortable seats, especially after security, leading some to sleep on the floor.
• Noise Levels: The main hall can be very loud and echoed, especially when people start checking in for early morning flights.
• Limited Food and Drink Options: Services for food and drink are often described as minimal, with few options, long lines, and high prices, particularly after security and outside of peak hours. Many facilities are not open 24 hours.
• Unreliable Wi-Fi & Power Outlets: Wi-Fi can cut out after a certain period, and there are reports of a lack of electricity sockets throughout the terminal.
• Security and Immigration Queues: While security can be thorough, queues for passport control can be long and slow. Security checks can sometimes be perceived as excessive or inconsistent.
• Staff Behavior: There are complaints about rude, unhelpful, or uneducated staff, particularly at check-in, and instances of inappropriate comments from security personnel.
• Transportation Challenges: The public bus service to the city is criticized for lack of timetables, clear signs, and safety. Taxis often require fare negotiation to avoid disputes.
• Mandatory Printed Boarding Passes: Passengers flying from FEZ are often required to have a printed boarding pass with an official stamp, even for hand luggage only, necessitating queuing at check-in desks.
• Poor Bathroom Conditions: Some reviews mention dirty, overflowing urinals, lack of soap and paper, and a pervasive smell of cigarette smoke in bathrooms.

Fes Saïss International Airport, despite its relatively new terminal, offers a challenging experience for many travelers, largely due to overcrowding and limited services. While security measures are present, and the airport is clean in some areas, be prepared for potential long waits, noise, and basic amenities, especially during peak travel times. Planning transportation in advance and having a printed boarding pass are crucial tips for a smoother journey.