Tenerife Sur Airport (TFS)

Common Complaints

• Excessive Queues: Many travelers report "ridiculous" security queues, with some waiting for hours, and significant delays at passport control and check-in desks, especially for non-EU passport holders. These queues often lack consideration for the elderly or families with children.
• Overcrowding and Space: The airside area is often described as too small to handle the volume of passengers, leading to a claustrophobic and unpleasant waiting experience, particularly in the Schengen area. Reports of overcrowding and dangerous conditions, including parents lifting children to prevent suffocation, have been noted.
• Inadequate Facilities and Cleanliness: Toilets are a frequent point of complaint, with many being dysfunctional, unclean, or having smeared excrement. There's often a lack of seating, and insufficient air conditioning, leading to hot conditions.
• Rude and Unhelpful Staff: Several reviews mention rude, aggressive, or unhelpful staff across various airport functions, including check-in, security, passport control, and duty-free. Instances of staff misbehavior, such as snickering at passengers or physically pushing individuals, have been reported.
• Outdated Security Technology: The airport reportedly uses older scanner technology, requiring travelers to remove liquids and electronics from bags, which slows down the security process.
• Lack of Smoking Area: A common complaint is the absence of a general smoking area, with the only option being access to the VIP Lounge for a fee.
• Car Rental Issues: Some car rental companies operating off-site require walking a significant distance or taking a shuttle, and reviews indicate issues with service and car condition.
• Baggage Claim Delays: Luggage arrival can be very slow, adding to the overall wait time upon arrival.

Overall, Tenerife Sur Airport (TFS) can be a challenging experience for travelers, particularly during busy periods. While private transfers and some aspects of security can be efficient, significant issues with overcrowding, long queues, staff demeanor, and inadequate facilities lead to considerable dissatisfaction and stress for many passengers. It is advisable to allow ample time for all airport processes, especially during peak travel seasons, and consider pre-booking reliable transportation.