Cape Town International Airport (CPT)

Common Complaints

• Security & Immigration Wait Times: Despite official estimates, some travelers report significantly long wait times (up to 1.5-2.5 hours) at security and passport control, especially during peak periods or when understaffed.
• Lack of Family-Friendly Queues: There are specific complaints about the absence of dedicated queues for families with young children or elderly individuals, leading to frustration in long lines.
• No Dedicated Transit Area: Passengers connecting international flights often need to exit and re-enter the airport, including going through security and immigration again, as there is no designated transit area.
• Inconsistent Staff Service: While many find staff friendly and efficient, some reviews mention encountering unhelpful or unfriendly personnel at immigration and security checkpoints.
• Taxi Touts: Unauthorized and aggressive taxi touts are a recurring issue, with warnings to avoid them due to potential overcharging and safety concerns.
• Washroom & Family Facilities: Some washroom facilities may require upgrading, and changing stations for toddlers are occasionally found to be small, unhygienic, or lacking.

Overall, Cape Town International Airport is highly regarded for its operational efficiency, modern facilities, and commitment to service, as reflected in numerous international accolades. However, individual experiences can vary, particularly regarding immigration processing times and the need for more family-friendly considerations in queue management and facilities.