Copenhagen Kastrup Airport (CPH)

Common Complaints

• Lack of Seating and Charging Points: A pervasive complaint is the severe shortage of comfortable seating at gates and throughout the terminals, forcing many passengers to sit on the floor. Similarly, there's a notable lack of accessible charging sockets.
• Cleanliness Issues: Many recent reviews describe the airport, including restrooms and gate areas, as dirty and poorly maintained.
• Long and Disorganized Security/Immigration: Security checks are frequently described as inefficient, unorganized, and cramped, with long wait times. Passport control, especially for non-EU citizens, often experiences significant queues and disarray.
• High Prices: Food, beverages, and other services are generally considered very expensive.
• Poor Luggage Storage Options: Luggage storage facilities are described as inconveniently located, often out of order, and exorbitantly expensive (e.g., DKK 100 per hour for a box).
• Uncomfortable Terminal Environment: Some travelers report the airport being uncomfortably hot and humid, with inadequate air conditioning.

Overall, while Copenhagen Kastrup Airport remains well-connected and offers a decent selection of retail and dining options, recent traveler experiences highlight significant declines in passenger comfort, cleanliness, and efficiency, particularly concerning security and seating availability. Improvements in these areas appear crucial to restore a consistently positive traveler sentiment.