London Heathrow Airport (LHR)

Common Complaints

• Security wait times and staff demeanor: Long and inconsistent security queues are a frequent complaint, sometimes taking 30-45 minutes or even up to two hours, with travelers reporting rude and unhelpful security staff. Heathrow Airport's average security wait time is typically between 15 and 30 minutes, extending to 35-45 minutes during peak hours.
• Customs and Immigration Experience: The arrival immigration process is often described as very slow, with long queues attributed to insufficient staff. Wait times for customs can range from 70 to 90 minutes.
• Baggage reclaim delays: Many travelers report excessive waiting times for baggage, often exceeding 1.5 to 2 hours.
• Lack of functional charging points and seating: There is a widespread complaint about a scarcity of working power sockets and USB ports, especially in older terminals and public seating areas. Many seats also have armrests, making it difficult to rest comfortably.
• Terminal cleanliness and maintenance: Some reviews mention dirty toilets, corridors, and general untidiness in various terminals.
• Inter-terminal transportation: Moving between terminals can be a confusing and time-consuming experience, involving long walks and crowded, slow buses.
• Parking and traffic issues: Travelers have reported full car parks, significant traffic congestion around the airport, and long waits for parking-related bus transfers.

Overall, while Heathrow Airport offers excellent connections to London and some modern facilities, travelers frequently encounter significant issues with efficiency, particularly regarding security and immigration wait times, baggage handling, and the availability of essential amenities like working charging points. These common pain points suggest that passengers should plan extra time and manage expectations, especially during peak travel periods.