Belfast International Airport (BFS)

Common Complaints

• Outdated and Unclean Facilities: The terminal is often described as shabby, dirty, and overcrowded, with a significant lack of comfortable seating and power outlets. Toilets are frequently reported as insufficient, poorly ventilated, unclean, blocked, and smelly.
• Inconsistent and Rude Security: Security staff are often criticized for being abrupt, unhelpful, and even "shouting at passengers". Wait times can be unpredictable and long, with some travelers reporting needing to allow up to two hours to get through security for internal flights, despite new scanners being implemented. Passport control queues have also been called a "joke," with significant wait times and a lack of automated machines.
• Poor Food and Shopping Options: Travelers frequently complain about the basic and overpriced shops and the low quality, high-priced food options with a lack of "grab and go" choices. The business lounge has also been described as "filthy" with unsanitary toilets.
• Limited Transportation Connections: Beyond an adequate bus service to Belfast city center, there are poor transport links to other towns and cities.
• Inconvenient Parking Validation: For those arriving after midnight, validating prepaid parking tickets can be a hassle, requiring a walk to an information desk located far from arrivals.

Overall, Belfast International Airport frequently disappoints travelers due to its outdated infrastructure, inconsistent service levels, and often unpleasant facilities. While some aspects like parking and accessibility show positive feedback, the recurring issues with cleanliness, staff demeanor, and security efficiency suggest that significant investment and operational improvements are still needed to enhance the overall passenger experience.