Mallam Aminu International Airport (KAN)

Common Complaints

• Limited and Outdated Terminal Facilities: Overall traveler satisfaction with terminal facilities is rated at 53%. While the airport features separate International and Domestic Terminals with check-in counters and waiting lounges, the duty-free shops are currently closed. Facilities in the departure lounge are often described as minimal.
• Poor Food and Retail Services: Traveler satisfaction with food and retail services is notably low, standing at 36%.
• Disorganized Staff and Potential for Harassment: Some travelers have reported experiences with "unorganised staff" and an older review details multiple stops, repeated document checks, and "grilling" questions from officials, suggesting a potential for bribery.
• Lack of Modern Boarding Amenities: The airport lacks air bridge services, meaning passengers typically board and disembark using passenger steps, which can be less convenient.
• Unreliable Wi-Fi: Satisfaction with Wi-Fi access is particularly low, rated by travelers at only 32%.
• Congestion During Peak Seasons: The airport can become quite congested, especially during peak travel periods such as the Hajj, due to the high volume of passengers.

Mallam Aminu Kano International Airport is a pivotal, historic airport for Northern Nigeria, offering a generally functional experience with manageable security and immigration wait times. However, to significantly improve traveler satisfaction, efforts are needed to upgrade its terminal facilities, enhance food and retail options, ensure consistent staff professionalism, and address the lack of modern amenities like air bridges and reliable Wi-Fi.