Calgary International Airport (YYC)

Common Complaints

• Brutal Security Wait Times and Inefficient Processes: Security screening is consistently highlighted as a major issue, with wait times frequently exceeding an hour. Travelers report long lines, slow staff, rude and unprofessional conduct from CATSA agents, and a lack of additional security lines being opened during busy periods. The process of having to exit security and be re-screened for connecting flights, particularly for US-bound flights, is a significant frustration. As of late November 2025, security wait times were estimated at 43 minutes.
• Poor Customs and Immigration Experience: Customs staff are frequently described as rude, condescending, and unprofessional, sometimes appearing to be on a "power trip" and making unnecessary accusations or invasive searches. Immigration wait times were estimated at 50-51 minutes in late November 2025.
• Inefficient Layout and Long Walking Distances: Many travelers find the airport's layout confusing and inefficient, especially for connecting flights. There are complaints about remarkably long walks between concourses and gates, particularly from the International Terminal (T2) to baggage claim, rental cars, or connecting flights.
• Limited Seating and Amenities in Gate Areas: Despite the modern appearance, seating at gates is often described as limited and uncomfortable, forcing passengers to stand, especially if flights are at high capacity. Food and beverage options in domestic areas can be limited, understaffed, and expensive.
• Baggage Claim Delays: International baggage claim has been reported to take over 1.5 hours on multiple occasions, which is considered unacceptable for a major airport.
• Lack of Direct LRT Connection: There is no direct Light Rail Transit (LRT) connection to YYC, requiring bus transfers to reach LRT stations.

Overall, Calgary International Airport often leaves travelers with a sense of frustration due to significant bottlenecks in security and customs, coupled with an often-criticized terminal layout and inconsistent staff professionalism. While the airport offers modern facilities and essential services, addressing the efficiency and passenger experience within security and immigration remains a critical area for improvement to enhance overall traveler satisfaction.