Buzz

Traveler reviews for airlines operating under the Ryanair Holdings group, including Buzz, often highlight a clear trade-off between low fares and the overall travel experience.

What Travelers Love:

• Low Fares: Many travelers appreciate the exceptionally affordable flight options for travel across Europe, making air travel accessible for quick, budget-friendly trips.
• Extensive Network: The wide range of destinations, particularly to secondary and regional airports, is valued for enabling exploration of many European locations.
• Punctuality: Some reviews note relatively good on-time performance for a budget airline.

Common Complaints:

• Additional Fees: A frequent point of contention is the multitude of extra charges for services like seat selection, checked baggage, priority boarding, and even printing boarding passes at the airport.
• Strict Baggage Policy: Travelers often report very strict enforcement of baggage size and weight limits, leading to hefty fees if exceeded.
• Uncomfortable Seating & Lack of Amenities: Seats are frequently described as cramped with limited legroom and often do not recline, with a general absence of in-flight entertainment or complimentary food and beverages.
• Customer Service Issues: Some passengers report unfriendly or unhelpful staff, inconsistency in policy enforcement, and difficulties with customer support.

Overall sentiment indicates that while Ryanair (and by extension, Buzz) is a popular choice for its unmatched low prices, travelers should be prepared for a no-frills experience and must carefully account for all potential additional fees to avoid surprises. The airline is generally seen as a practical option for short-haul travel where cost is the primary concern.