Soekarno-Hatta International Airport (CGK)

Common Complaints

• Outdated Older Terminals: Terminal 1 is frequently criticized for being old, dark, hot, and in need of significant renovation. Terminal 2 is also noted as being outdated and sometimes disorganized.
• Long Walks and Luggage Delays: Even in the modern Terminal 3, travelers often face long walks from the gate to passport control and baggage claim. Luggage collection can be a significant point of frustration, with wait times ranging from 15 to 45 minutes, regardless of the terminal or airline.
• Security and Immigration Efficiency: While improving, the efficiency of security and immigration is still cited as a weakness compared to other airports. Security wait times can average around 62 minutes, and passport control around 60 minutes, with peak hours extending to 87 minutes for security.
• Connectivity and Amenities Issues: WiFi connectivity can be spotty in certain areas. There is also a notable lack of free potable water for refilling bottles. Signage can also be confusing, and flight information screens are not always adequately placed.
• Traffic Congestion and Taxi Touts: Jakarta's notorious traffic jams significantly impact travel times to and from the airport. Unofficial and aggressive taxi drivers are a recurring complaint upon arrival.

Overall, Soekarno-Hatta International Airport is an airport undergoing improvements, particularly with its Terminal 3. While offering a range of facilities and transport, travelers should be prepared for potential issues related to the older terminals, lengthy walks, and significant traffic, and consider pre-booking transportation or using ride-hailing apps to mitigate arrival hassles. Pre-filing visa and customs forms is also highly recommended for a smoother immigration process.