Noi Bai International Airport (HAN)

Common Complaints

• Rude and Unprofessional Staff: A significant and consistent complaint centers on unfriendly, rude, and unhelpful airport staff, particularly at security and gate areas. Travelers report instances of shouting, poor customer service, and a perceived lack of knowledge among staff.
• Long Security and Immigration Wait Times (especially Departures): Many travelers experience "horribly long" and "chaotic" queues for security screening and immigration, particularly during departure, with waits often exceeding an hour. Some note insufficient staff to manage the crowds and multiple, manual passport checks that further slow the process.
• Overpriced Food and Shopping: Food and beverage options, as well as duty-free shops, are frequently cited as being "very expensive" with prices significantly higher than those outside the airport.
• Poor Signage/Assistance for Terminal Transfers: Some transit passengers report a lack of clear signage or assistance when transferring between the domestic and international terminals.
• Inadequate Air Conditioning: There are mentions of inadequate air conditioning in airside areas, leading to an uncomfortable hot and humid environment.

Noi Bai International Airport generally offers a modern physical environment with decent amenities and excellent public transport links to the city. However, traveler satisfaction is significantly impacted by inconsistent and often poor staff service, coupled with frequently excessive wait times for security and immigration on departure, which can create a stressful experience for many.