Palikulo Bay Airfield

Common Complaints

• Limited and Basic Facilities: The single terminal building offers only basic passenger facilities, with a small number of shops and restaurants, and insufficient seating in the cafe.
• Lack of Air Conditioning and Cleanliness: There is generally no air conditioning outside the customs area, leading to hot conditions, and not all fans are operational. Toilets have also been reported as dirty.
• Slow Departure Process and Inconsistencies: Departure check-in can be slower, sometimes involving handwritten boarding passes. There have been isolated complaints of "selective scales" or refusal of service to tourists at check-in.
• Needs Investment: Travelers often suggest the airport requires significant investment to meet modern modest standards.
• Parking and Transportation: While taxis, rental cars, and shuttle buses are available, advance booking for parking is recommended.

In summary, Santo International Airport is a basic but generally functional gateway to Espiritu Santo, adequately serving its purpose for the volume of traffic it handles. However, travelers should manage expectations regarding modern amenities, air conditioning, and potentially slower departure procedures.