Bagdogra Airport (IXB)

Common Complaints

• Overcrowding and Limited Seating: The terminal is consistently described as small, crowded, and having insufficient seating, particularly in the departure and security hold areas.
• Poor Cleanliness and Unhygienic Washrooms: A recurring and significant complaint is the lack of cleanliness, with many reviews highlighting dirty, smelly, and poorly maintained washrooms.
• Inefficient Security and Baggage Screening: Travelers experience long queues, archaic manual baggage screening processes, and a small, crowded security check area. Security wait times are estimated at 30 minutes.
• Limited Facilities and Amenities: The airport lacks essential amenities such as proper air-conditioning in all areas, sufficient food and retail options, and a functional VIP lounge.
• Poor Management and Unprofessional Staff: Several reviews point to poor airport management, unorganized services, and unprofessional or rude ground staff.
• Transportation Access and Parking Issues: There are chronic complaints about poor access roads, unorganized pick-up/drop-off facilities, and declining satisfaction with parking infrastructure and value for money.

Overall, Bagdogra Airport is currently perceived by many travelers as an undersized and underdeveloped facility struggling to cope with increasing passenger traffic. While its role as a regional gateway is appreciated, the lack of basic amenities, poor cleanliness, and inefficient operations significantly detract from the traveler experience. The upcoming terminal expansion offers hope for substantial improvements in the future.