Domodedovo International Airport (DME)

Common Complaints

• Unhelpful and Unfriendly Staff: Numerous reviews, including older ones from 2019 and 2020, frequently cite unwilling and rude staff who often have limited English communication skills.
• Inconsistent Terminal Facilities: Experiences vary greatly between terminal sections; gates 13-22 are described as resembling a "bus station" with limited seating and poor food options.
• Limited and Overpriced Food/Retail: The selection of shops and food court options can be poor, with high prices for food and beverages. A 2023 review noted only two restaurants open in the entire terminal.
• Security and Immigration Delays: While recent (2023) security checks might be quicker due to low traffic, older complaints mention "over the top" security checks and long passport control times, particularly for non-Russian travelers.
• Cleanliness and Comfort Issues: Older reviews highlight dirty floors, limited and poorly maintained toilets, sometimes lacking soap and smelling of sewage. There are also historical complaints about staff not allowing passengers to sleep or rest on seats.

Overall, traveler sentiment at Domodedovo International Airport appears to be improving in terms of operational efficiency due to reduced passenger volumes in recent years, especially concerning check-in and security. However, issues regarding staff demeanor, inconsistent terminal quality, and limited amenities, particularly food and retail choices, remain recurring themes that can detract from the traveler experience.