UMM Shore Medical Center at Cambridge Heliport

It is important to note that UMM Shore Medical Center at Cambridge Heliport (US-8364) is a heliport primarily used for medical transport and is not a commercial airport facility. Therefore, traditional "traveler reviews" focusing on aspects like terminal amenities, security wait times, or customs/immigration experiences are not available. This summary reflects patient and visitor experiences related to the associated UM Shore Medical Center at Cambridge, which the heliport serves.

What Patients/Visitors Love (regarding UM Shore Medical Center at Cambridge):

• Modern and Expanded Facility: The new UM Shore Medical Campus at Cambridge, opened around fall 2021, is described as a state-of-the-art, two-story freestanding medical facility. It offers a significant improvement over the older building.
• Enhanced Emergency Department: The facility includes a full 24/7 emergency department with 18 private treatment rooms, six private observation rooms, and a separate three-bed unit for behavioral health issues. It also boasts six negative pressure rooms, crucial for infection control.
• Comprehensive Outpatient Services: The new campus significantly expands local access to various outpatient services, including an outpatient surgery center, diagnostic imaging, laboratory services, rehabilitation, and specialty clinics (pediatrics, women's health, cardiology, neurology, urology). Patients appreciate not having to travel to other locations for these services.
• Improved Patient Environment: Patients have expressed excitement about having private rooms with walls and doors, as well as more bathrooms, which are seen as significant improvements over the previous facility.
• Convenient Access and Ample Parking: The new campus is located in the Cambridge Marketplace on Route 50, offering convenient access for both patients and emergency vehicles, along with ample parking.

Common Complaints (regarding UM Shore Medical Center operations):

• Long Emergency Room Wait Times: UM Shore Medical Center (which includes the Cambridge facility) has been cited for having some of the longest emergency room wait times in Maryland, with median wait times reported to be just under 24 hours from arrival to admission in late 2023.
• Nursing Shortages and Staff Burnout: Reports indicate concerns among employees, particularly nurses, regarding burnout, management dissatisfaction, and staffing shortages, which contribute to the long wait times.

In summary, while there are no direct traveler reviews for the heliport itself, the UM Shore Medical Center at Cambridge has been praised for its modern, expanded, and patient-friendly facilities and comprehensive range of medical services since its opening. However, like many medical centers, it faces significant challenges related to emergency room wait times and staffing concerns that impact overall patient experience.