Manas International Airport (BSZ)

Common Complaints

• Rude and Uncooperative Staff: Numerous travelers report unhelpful, rude, or even aggressive staff, particularly male staff, and security/immigration personnel.
• Language Barrier: Announcements are often solely in Russian, making it difficult for non-Russian speakers to understand. Many staff members have limited English proficiency.
• Slow Security and Immigration: Queues for security and passport control are frequently described as slow, confusing, poorly signposted, and involving unnecessary checks. The overall processing can be very slow, with travelers spending 30+ minutes in queues.
• Aggressive Taxi Drivers and Scams: Upon arrival, travelers frequently encounter aggressive taxi drivers who attempt to significantly overcharge; pre-booked transfers or ride-sharing apps like Yandex Taxi are recommended.
• Limited Post-Security Amenities and Seating: After security, dining and shopping options are limited, and there is often insufficient seating around the gates, leading to overcrowding.
• Inconsistent WiFi: Free WiFi is often limited to 30 minutes for those without a local SIM card, and connectivity can be inconsistent.
• Noise: For those attempting to sleep in the airport, noise is a common complaint.
• Baggage Handling and Lack of Clear Pricing: Some reviews indicate issues with baggage services and a lack of clear pricing in shops.
• Parking Issues: Cars trying to leave the parking lot can be a "clusterf*ck" according to one review, and parking generally receives mixed ratings.

Manas International Airport generally serves as a functional gateway to Kyrgyzstan but is often described as dated. While it offers basic 24-hour services and is considered safe, travelers should be prepared for potential frustrations with staff interactions, slow processing at security and immigration, and particularly aggressive taxi drivers. Planning transportation in advance and bringing earplugs for overnight stays are advisable for a smoother experience.