Jorge Chávez International Airport (LIM)

Common Complaints

• Overcrowding and Lack of Seating/Charging: Despite its larger size, many travelers report overcrowding, a noticeable lack of sufficient seating areas, and limited power outlets, leading to discomfort, particularly for those with longer layovers or overnight stays.
• Long Security and Immigration Wait Times: A recurring complaint centers on excessively long wait times for both security and immigration, with some reporting waits exceeding two hours, which can result in missed connections.
• Confusing Signage and Organization: Many reviews indicate poor or confusing signage throughout the new terminal, making navigation challenging for travelers and contributing to a sense of chaos during peak times.
• Inadequate Transportation Connectivity: Travelers frequently highlight the lack of convenient public transportation options directly connecting the airport to central Lima. Furthermore, confusion regarding ride-sharing pick-up points and issues with aggressive unofficial taxi drivers persist.
• Connecting Flight Logistics: Passengers with connecting flights, especially international to domestic, often face the inconvenient requirement of having to collect and re-check their luggage, which can cause significant delays and lead to missed onward flights.

In summary, the new Jorge Chávez International Airport represents a significant step forward for Lima's air travel infrastructure, offering a more modern and spacious environment. However, travelers should be prepared for potential frustrations related to long queues for security and immigration, confusing wayfinding, and challenges with airport transportation as the facility continues to iron out its initial operational complexities.