Rafael Nuñez International Airport (CTG)

Common Complaints

• Small and Overcrowded: The airport is widely considered too small for the volume of traffic it handles, leading to congestion and crowded waiting areas, especially during peak times.
• Long Immigration and Customs Lines: International arrivals frequently experience very long wait times for immigration and customs, with reports of 90 minutes to over 3 hours.
• Lack of Jet Bridges: Passengers often have to walk across the tarmac to and from their aircraft, which can be hot and inconvenient.
• Limited Amenities and Food Options: Beyond security, particularly in the international departures area, there are few food choices (mostly snack bars) and limited seating options, with no proper restaurants or tables.
• Inconsistent Staff Efficiency and Rudeness: Some travelers have reported instances of rude and inefficient staff, especially during security screening and check-in.
• Hot Temperatures: Despite some air conditioning, the airport can still feel very hot and humid, causing discomfort for many travelers.
• Poor Signage and Organization: Some reviews mention confusing layouts and a lack of clear signage for check-in and other procedures.

Overall, Rafael Nuñez International Airport often falls short of traveler expectations for an international gateway, primarily due to its inadequate size and infrastructure struggling to cope with passenger demand. Travelers are advised to arrive significantly earlier than recommended, especially for international flights, and manage their expectations regarding amenities and efficiency.