Comodoro Arturo Merino Benítez International Airport (SCL)

Common Complaints

• Excessively Long Immigration and Security Wait Times: This is the most frequent and severe complaint, with travelers often reporting wait times of 2-3 hours for immigration, even during off-peak hours or for business class passengers. Security lines can also be very long.
• Rude and Unprofessional Staff: Many experiences cite immigration and border control staff as rude, unhelpful, and unsympathetic, contributing to a negative arrival and departure experience.
• Lack of Comfortable Seating: A pervasive issue is the scarcity of comfortable, armrest-free seating, forcing many passengers to rest on the floor, especially during long layovers.
• Inefficient Layout and Long Walks: The airport's layout is often described as inefficient, leading to very long walks between gates and terminals, which is particularly challenging for connecting flights.
• Overpriced and Limited Shopping: Beyond security, shopping options are often seen as bland, overpriced, and lacking essential facilities like a pharmacy.
• Taxi Scams: Travelers are warned about unofficial taxis outside the airport that overcharge significantly; it is strongly advised to book official taxis or shared transfers at designated counters inside the terminal.

Overall, while Comodoro Arturo Merino Benítez International Airport offers a visually appealing new international terminal and convenient ground transport services, the persistent issues with long immigration queues, staff demeanor, and uncomfortable waiting areas significantly detract from the traveler experience. Travelers should brace for potential delays and consider pre-booking official transportation.