Rio Galeão – Tom Jobim International Airport (GIG)

Common Complaints

• Long Walking Distances and Poor Signage: Many travelers report extensive walking distances, particularly from international arrivals, and a lack of clear signage, making navigation difficult, especially for international visitors.
• Security and Immigration Wait Times: Long lines at immigration and security checks are a frequent complaint, with some experiences exceeding 40 minutes, and AI predictions suggesting average total wait times of around 50 minutes for both.
• Washroom Cleanliness: While public areas are generally satisfactory, the presentation and cleanliness of washrooms are often cited as a weakness.
• Terminal Access and Services: Some reviews suggest that overall terminal access and certain services are unpopular compared to other airports.
• Transportation Solicitation: Arriving travelers should be prepared for numerous solicitations for taxis, making it advisable to use official airport taxis or reputable ride-sharing services.

Overall, Rio Galeão offers a mostly positive experience for travelers with its modern infrastructure and amenities, especially its lounges and free Wi-Fi. However, improvements in signage, pedestrian mobility, and managing security/immigration queues would significantly enhance the traveler experience.