Kenmore Air Harbor LLC Seaplane Base (KEH)

Common Complaints

• Strict Baggage Rules and Limits: Passengers report strict baggage limits (typically 25 lbs per person) and potential for overage fees, with luggage stored in pontoons which can result in damp items.
• Noise During Flights: Seaplanes can be very loud, and while disposable earplugs are provided, travelers recommend bringing better ear protection, especially for children, as verbal communication can be difficult.
• Flight Cancellations and Delays due to Weather/Lake Traffic: Flights, particularly from Lake Union, are subject to cancellation or delay due to poor visibility (fog), high winds, or heavy watercraft traffic on the lake, with no additional compensation offered for "Acts of Mother Nature."
• Limited Terminal Amenities and Space: The waiting areas can be packed, especially when multiple flights are scheduled simultaneously. While restrooms are available, dining options are generally found in the surrounding Lake Union area rather than within the terminal itself.
• Limited On-Site Parking: At Kenmore/Lake Washington Terminal (S60), parking is limited and paid during July and August, though complimentary from September through June. Travelers are advised to call in advance for transient parking and dock access. Nearby Lake Union Terminal also has limited parking, relying on meters or paid lots.

Overall, Kenmore Air offers a highly recommended, unique travel and sightseeing experience across the Pacific Northwest, valued for its scenic beauty and skilled operations. While travelers should be prepared for potential weather-related disruptions and adhere to strict baggage policies, the adventure and service generally outweigh these minor inconveniences.