Mactan Cebu International Airport (CEB)

Common Complaints

• Dated Domestic Terminal: Terminal 1, serving domestic flights, is noted to have a more dated infrastructure compared to the newer international Terminal 2, though it has seen visible improvements.
• Variable Wait Times at Security/Immigration: While often quick, some travelers have reported occasional long lines at security and immigration, especially during peak hours or if there aren't enough staff. Current AI predictions estimate security wait times at 30 minutes and immigration at 8 minutes, but these can vary.
• High Prices for Amenities: Food and shopping options within the airport can be expensive compared to outside establishments.
• Limited Seating in Some Areas: Some travelers have noted a lack of seating around check-in counters.
• Hustling Outside Arrivals: There have been complaints about baggage porters and unlicensed taxi drivers actively soliciting passengers outside the arrival areas.

Mactan Cebu International Airport generally offers a positive and efficient travel experience, especially with its modern Terminal 2 and ongoing improvements. While occasional bottlenecks can occur at security and immigration, and prices for amenities are higher, it remains a highly regarded gateway to the Central Visayas.