Incheon International Airport (ICN)

Common Complaints

• Excessive Security and Immigration Wait Times: This is the most prevalent and significant complaint, with travelers reporting wait times of 1 to 2.5 hours or more for security and passport checks, especially at Terminal 1 and during peak times. There's a notable lack of priority security lanes for business/first-class passengers, contributing to delays.
• Understaffing and Inefficiency: Many reviews highlight insufficient staff at security and immigration counters, with only a few lanes or machines operational even during busy periods.
• Limited Food and Beverage Options & High Prices: Travelers find the dining options to be limited, expensive, and sometimes of disappointing quality, particularly within the security zone of Terminal 1 and in Terminal 2 for those without lounge access. Seating in dining areas can also be overcrowded.
• Poor Signage and Wayfinding (Specific Areas): Some travelers, especially those in transit, have struggled with unclear signage, particularly for locating lounges or finding gate changes.
• Subpar Experience in Terminal 1 vs. Terminal 2: Terminal 1 is often described as "unremarkable" and older compared to the newer, more aesthetically pleasing Terminal 2.
• Parking Costs and Inconvenience: Official long-term parking can be expensive, and using the shuttle bus from long-term parking can be inconvenient, especially with a lot of luggage.

Despite its reputation as a world-class airport, recent traveler experiences at Incheon International Airport are notably inconsistent, with efficient and modern facilities overshadowed by significant and recurring issues with long security and immigration queues, particularly for departures and transit passengers. Travelers are advised to arrive significantly earlier than recommended, especially during busy periods.