Zator

Common Complaints

• Overcrowding and Limited Seating: Many travelers report that the airport frequently feels overwhelmed and ill-equipped for the passenger volume, leading to drastically overcrowded terminals and a significant lack of comfortable seating, with many seats being hard plastic or having armrests.
• Poor Customer Service and Staff Conduct: A recurring complaint is the experience of rude, unhelpful, or unmotivated personnel, especially at information desks, check-in, and security.
• Disorganized Security and Long Wait Times: Security checks are often described as disorganized, with ridiculously long queues that can take over an hour during peak times, even if current estimates are lower.
• Cleanliness and Comfort Issues: Some recent reviews mention dirty floors, an unpleasantly hot terminal, and unpleasant smells, indicating issues with maintenance and overall comfort.
• Lack of 24-Hour Services: Despite various dining and retail options, none are open 24 hours, which can be inconvenient for early morning or late-night travelers.
• High Official Parking Prices: While private off-airport parking offers competitive rates with shuttle services, the official airport car parks are noted for being disproportionately expensive.

Kraków Airport (KRK) serves as a vital gateway to Southern Poland, including Zator. While it is praised for its modern infrastructure and efficient transport links to the city, the overall traveler satisfaction is significantly impacted by persistent issues with overcrowding, inconsistent customer service, and long security wait times. Travelers should plan for potential delays and consider private parking options to enhance their experience.