Kuwait International Airport (KWI)

Common Complaints

• Rude and Unprofessional Staff: A pervasive issue across multiple reviews is the poor attitude and lack of professionalism from airport staff, particularly security personnel.
• Outdated and Unclean Facilities: Many travelers describe the terminals as cramped, claustrophobic, and outdated, with dim lighting and worn-out carpets. Dirty toilets are a frequently cited cleanliness issue.
• Inefficient Security and Immigration: Passengers often face long queues, multiple and seemingly arbitrary hand luggage scans, selective shoe removal, and general disorganization in security and immigration processes.
• Limited Amenities and Congestion: The airport is often perceived as congested. Transit areas are criticized for limited food, beverage, and duty-free options, with some lounges being expensive and offering poor value.
• Layover Challenges: Travelers with long layovers (over 6 hours) have reported being told they cannot stay in the terminal and must book a hotel, even without a visa to exit.

In summary, Kuwait International Airport struggles with its overall traveler experience, largely due to poor staff interactions, outdated and unclean facilities, and cumbersome security procedures. While some basic amenities and transportation options are available, and Terminal 4 offers a slightly better experience, the airport generally falls short of international standards, particularly for transit passengers.