Imam Khomeini International Airport (IKA)

Common Complaints

• Long Wait Times (Immigration & Customs): Frequent and significant delays are reported at immigration and customs, particularly for non-Iranians, often due to understaffing. Wait times can exceed 30 minutes, leading to frustration, and the arrival process can be chaotic.
• Baggage Claim Issues: Travelers often experience chaotic and slow baggage handling, citing tight space on conveyor belts and a lack of trolleys after immigration.
• Limited Shopping & Duty-Free: The duty-free area and general shopping options are often criticized for their limited variety and lack of attractive offers, with no alcohol available.
• WiFi Connectivity: Despite mentions of free Wi-Fi, many travelers report that Wi-Fi is difficult to use or non-functional.
• Staff Unfriendliness: Some reviews mention unfriendly, rude, or stressed staff across the airport.
• Terminal Facilities (Older Areas): The older parts of Terminal 1 can appear outdated, poorly maintained, and lack sufficient comfortable seating before immigration. Toilets in some areas are also frequently reported as dirty.
• Transportation Connectivity & Parking: The airport's distance from Tehran makes taxi fares expensive, and the metro service has limited hours and frequency, making connections challenging for some. Parking lots are numerous (over 13,000 car capacity in 5 lots), with shuttle services connecting to terminals, but finding the right spot for short vs. long-term can be confusing without prior knowledge.
• Multiple Security Checks: Passengers report having to undergo multiple security and X-ray scans before boarding.
• No Smoking Rooms: There are no smoking rooms available after security checks.

Overall, Imam Khomeini International Airport presents a mixed bag for travelers. While it benefits from excellent security and newer, aesthetically pleasing facilities like the Salam Terminal, significant operational challenges remain, particularly concerning efficiency at immigration and baggage claim, and the breadth of passenger amenities. Travelers should prepare for potential delays in processing and consider utilizing premium services for a smoother experience.