Christchurch International Airport (CHC)

Common Complaints

• Security and Immigration Wait Times: Long queues for security checks and passport control, both on arrival and departure, are a frequent and significant complaint, with some experiences exceeding an hour and leading to missed flights. Current real-time data suggests security wait times around 27-30 minutes and immigration at 8 minutes, but traveler reports indicate substantial variations.
• Lack of Seating: A major issue highlighted by many travelers is the inadequate availability of seating throughout the terminals, particularly at boarding gates, often forcing passengers to sit on the floor.
• Limited and Expensive Food Options: While there are food outlets, some reviews indicate that food and beverage choices airside can be limited, expensive, and sometimes unhealthy.
• Staff Demeanor: Some travelers have reported instances of rude security and immigration staff, contributing to a stressful experience.
• No Overnight Sleeping Policy & Cold Terminal: The airport officially states "no sleeping at the airport," and travelers attempting to rest overnight report cold temperatures due to excessive air conditioning and uncomfortable seating, being asked to leave if they cannot prove an early morning flight.
• Flight Disruptions due to Fog: Lingering fog can significantly impact flight schedules, leading to major delays and cancellations, especially during certain times of the year.

Christchurch International Airport is recognized for its modern infrastructure and efficient operation for many domestic travelers, yet faces consistent criticism for its international processing times, lack of comfortable waiting areas, and limited, pricey food options airside. Travelers are advised to allow ample time for international procedures and be prepared for potentially uncomfortable overnight stays.